Koch, M. et al. 2019. "We Are a Service, Not an Authority": Multiple Institutional Logics in a Swiss Youth Welfare Office. An Ethnographic Case Study From Street-Level Bureaucracy. Forum Qualitative Sozialforschung / Forum: Qualitative Social Research. 20, 2 (May 2019). DOI:https://doi.org/10.17169/fqs-20.2.3045.